As SGI leaders, how we interpret the words of members and what we say in response are important. A genuine leader is someone who gives measured thought to such matters. When talking with individuals, ask yourselves: “What are they worried about?” “What are they trying to say?” “What are they thinking?” “What is it they seek?” Try to discern these things in others. Try to know. Try to understand. This is the challenge of leadership. From such compassion arises wisdom.
from sgi.org